Privacy Policy

Who holds your personal data?

Quay Bay Trading is the data controller who holds your data when you provide details to us via our website, telephone, email or in person.

Neil Roberts is our data protection officer.  You can email her or call them with any concerns you have over your personal data – sales@quaybay.co.uk – 01545 560740

What information do we collect?

We collect information from you when you request our advice or assistance for the products or services we sell.  The data we collect includes your  contact details, product or service information, website analytics, email analytics and other pertinent information about how you connected with us.

What do we use this information for?

We use this information to assess your the success of our marketing campaigns etc.

Cookies

We use cookies to automatically gather certain, limited, data about your visits to our website via google analytics: This includes demographic data and browsing patterns; your IP address which identifies the computer, and location that you use to access the site; the time and date of your visit; browser type and version; operating system; internet connection details, as well as a breakdown of your journey through our site and services. Please see our Cookie Policy page for more information.

Cookies are enabled on the basis of your consent. The acceptance of cookies does not create any conditions regarding your rights under UK and EU data protection regulations.

Please note that if you do disable cookies, certain services on our site may not be available.

Third-party service cookies

Social sharing, video and other services we may offer are run by other companies. These companies may place cookies on your computer when you use them on our site or if you are already logged in to them. Here is a list of places where you can find out more about specific services that we may use and how they use cookies:

Facebook’s data use policy
Twitter’s Privacy Policy
Google’s Privacy policy

Partners and suppliers

To deliver our services we may engage with data processors or third parties.  We carry out due diligence to ensure compliance with UK and EU data protection regulations. Where you may have a specific concern regarding the processing of your data by our partners and suppliers please contact us.

Our data processing partners are:

• Unua Ltd
• Mailchimp – email marketing
• Google Analytics

How do we protect your information?

We implement a variety of procedures including installation of malware software, operational software backups, and regular website security tracking activities to prevent breaches.

How long do we keep your data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep certain basic information about our customers (including Contact, Identity, Financial and Transaction Data) for a minimum of 12 months and up to six years for tax purposes.

Automated decision making, including profiling

We do not perform automated decision making, including profiling.

Your rights to your personal data

We will enable you to exercise your rights regarding personal data at all times. The following are your rights under UK and EU data protection regulations.

1. To know if we are processing your personal data.
2. To request a copy of your personal data processed by us.
3. To ask us to rectify any errors in your personal data.
4. To request, under specific conditions, to erase your personal data
5. To restrict the processing of your personal data.
6. Under specific conditions to request the right to port your data to another provider.
7. To object to automated decision making, including profiling.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Consent

If you contact Quay Bay Trading via the website or Facebook you consent to the use of your data under the terms of our privacy policy.

Contact details

To discuss our privacy policy, please contact Quay Bay Trading, 1 Glanmor Terrace, New Quay, Ceredigion SA45 9PS.